📦 FREE DELIVERY ON ALL ORDERS OVER $150 📦 (03) 9088 7590

Ordering FAQs

What happens when I place an order?

Within 24 hours of placing your order we will contact you via email to confirm your delivery date.   We will email you again after your order has been packed (the day before delivery) to confirm the total cost of your order and advise if anything you ordered wasn’t available.  Once the total cost of your order has been confirmed you will be able to pay for your order via direct debit, credit card over the phone or cash on delivery.

Why do I only receive an estimated cost?

The order quantities and total costs shown should only be used as a guide as cuts of meat (especially organic meat) vary from animal to animal.  We sell the majority of our products by weight.  We only pack meat on receipt of your order, nothing is pre-packaged. When we cut and pack your meat the actual weight of each item is multiplied by the price per kg, this is then the amount that you will be charged.

How do I pay?

Once your order has been cut and packed (the day before delivery) an invoice will be emailed to you confirming the total amount of your meat order.  You can then pay for your meat via (a) direct debit (b) credit card over the phone or (c) cash on delivery.

The delivery day for my suburb doesn't work for me?

There is a strong possibility we will be able to organise delivery on another day of the week.  If you contact Kate she will be able to confirm.

Where do you deliver to?

At this stage we deliver to most suburbs in Melbourne and the Mornington Peninsula.  We can deliver to most towns in country Victoria via our refrigerated logistics company.

What time should I expect my meat delivery?

Due to traffic and variation each week in the number and location of deliveries our route changes each week.  Therefore we can’t confirm in advance what time you can expect your order. 

If you would like to get an idea of when your meat will be arriving you can call our driver from 6am on the morning of delivery to get an idea of when your meat will be arriving.

How is your meat packed?

Most cuts of Cherry Tree Organics meat are vacuum sealed to extend its fridge life.  Cherry Tree Organics sausages, burgers and crumbed schnitzels are the exception; instead they are packed in biodegradable trays.  Your meat will be labelled and packed in convenient portion sizes.

Why do you vacuum seal meat?

Cherry Tree Organics products are vacuum packaged for your convenience.  Vacuum sealing allows a longer fridge life and protects meat from bacteria and dehydration.

Upon opening a vacuum packaged meat product, meat develops a confinement odour that will dissipate once the meat is exposed and the packaging discarded. This odour is a natural occurrence of the meat ageing process and isn’t harmful.  Once you open the vacuum pack, the meat should be cooked within 2-3 days or frozen.

Do I need to be home to receive my order?

You don’t need to be home as long as you have somewhere safe for our driver to leave your order which is ideally in the shade and free from any pets.  If you may not be home we recommend you leave an esky outside or request a polystyrene box.  On hot summer days we include frozen ice packs with your order to ensure your meat stays cold.  (In an effort to look after the environment we try to avoid using polystyrene boxes, if you require one try and hold onto it for your next order).

What if I live in an apartment or unit block?

If you may not be home we will still try our very best to deliver to you, however if you have a secure entrance (i.e. we cannot access your front door), you will need to provide an alternative place for us to leave your goods. Unfortunately, we take no responsibility for deliveries once left at your selected location.

Can I order Elderslie Organics eggs along with my meat?

Yes, however during winter the chickens at Elderslie Organics lay fewer eggs as there are less hours of daylight (they’re obviously not exposed to artificial light).  At this time of the year demand exceeds supply therefore our eggs aren’t available to purchase online.  

Can I order certified organic fruit and vegetables along with my meat?

Soon, we’re still trying to get this organised.

I am hoping to buy a cut of meat which isn’t listed on your website.

Send an email or add your request to the comments section of your order.  If we’re able to assist we will.

Can I send you an email you with my order instead of ordering through the website?

Yes, that’s fine.  Please just make sure you include your delivery address, phone number and any special delivery instructions.

I will be in the South Gippsland soon; can I pick up organic beef and lamb directly from your farm?

Unfortunately legally we’re not allowed to sell our meat directly from the farm.

What is certified organic beef & lamb?

In simple terms anything that is organic has not used or been grown with any artificial fertilisers or pesticides.   An organic farm develops naturally and gradually, free from any chemicals.  Animals are not fed any growth hormones or antibiotics and are kept in natural, stress free environments.  All certified organic farms are audited regularly to ensure the compliance of specified guidelines and methods.

Is your beef & lamb grain fed?

No!  Conventional beef has usually been grazed on pastures grown with artificial fertilisers and chemicals and then grain fattened with the assistance of hormones and antibiotics.  Our beef and lamb is fattened on natural, chemical free pastures. Grass fed beef has a proven higher level of healthy omega 3 fatty acids, high levels of Vitamin E, CLA (conjugated linoleic acid) and is lower in fat and calories.

How are your animals processed?

Our animals are processed in line with Australian certified organic standards.  Our beef and lamb is processed locally therefore transport is kept to an absolute minimum and our animals have a lower carbon footprint.  Our stock leaves our farm late Sunday evenings and travels a short distance where it’s processed in the early hours of Monday morning. 

When is your next farm tour?

In an effort to provide total transparency around the paddock to plate process we open up the farm once a year for our customers to visit.  These tours are held each spring, if you would like to keep updated on our next farm tour please sign up to our mailing list. 

How can I be sure Cherry Tree Organics beef and lamb is safe and free of chemicals?

Cherry Tree Organics is certified organic through the National Association for Sustainable Agriculture (NASAA).  Our farm is a NASAA certified producer (Certification No. 3491) this guarantees our farm is fully converted to organic farming practices.  We undergo period assessments throughout the production and marketing cycle to ensure all products are certified organic.   Our award winning abattoir, Radfords, is also certified to process organic meat.

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