What happens when I place an order?
When you place an order, you will receive an automated confirmation email confirming your selected delivery date. We will personally email you after your order has been packed (the day before delivery) to confirm the total cost of your order, delivery details and advise if anything you ordered wasn’t available.
Once the total cost of your order has been confirmed your credit card will be charged, or if the total of your order comes to less than estimated it will be charged the lower price. If you select to pay via direct debit, we will send you the bank transfer details along with an invoice to your designated email address. At this stage, credit card (details saved) is a payment option for existing customers only.
Why do I only receive an estimated cost?
The order quantities and total costs shown should only be used as a guide as cuts of meat (especially organic meat) vary from animal to animal. We sell the majority of our products by weight. We only pack meat on receipt of your order, nothing is pre-packaged. When we cut and pack your meat the actual weight of each item is multiplied by the price per kg, this is then the amount that you will be charged.
Is there a minimum order? Delivery fees?
If you would like a home delivery, there is a minimum order of $50. Orders under $50 may be picked up from our Beaconsfield store.
Orders over $200 qualify for free delivery! Orders between $50-$200 have a $25 delivery fee.
How do I pay?
Once your order has been cut and packed (the day before delivery) an invoice will be emailed to you confirming the total amount of your meat order. If you have selected to pay via credit card through our website, your card will be charged once your order has been cut and packaged. Your card will be charged no more than the estimated price even if the weight of your order is slightly more than estimated. If your order weighs less than expected or there are items unavailable, your card will only be charged for what you will actually receive.
You can also choose to pay via direct debit. Once your order has been cut and packaged, you will receive an email with your invoice explaining how to make the direct debit transfer to pay for your order.
Currently the option for credit card (details saved) is only available for existing customers.
The delivery day for my suburb doesn't work for me?
There is a strong possibility we will be able to organise delivery on another day of the week. If you contact Kate she will be able to confirm. Please email firstname.lastname@example.org or call 9088 7590.
Where do you deliver to?
At this stage we deliver to most suburbs in Melbourne and the Mornington Peninsula. We can deliver to most towns in country Victoria via our refrigerated logistics company.
When do you deliver?
We deliver Tuesdays-Fridays. Our Beaconsfield store is also open for pick up orders that have been placed online on Monday afternoons and Saturday mornings.
What time should I expect my meat delivery?
Due to traffic and variation each week in the number and location of deliveries our route changes each week. Therefore we can’t confirm in advance what time you can expect your order.
If you would like to get an idea of when your meat will be arriving you can call our driver from 7am on the morning of delivery to get an idea of when your meat will be arriving.
How is your meat packed?
Most cuts of Cherry Tree Organics meat are vacuum sealed to extend its fridge life. Cherry Tree Organics sausages, burgers and crumbed schnitzels are the exception; instead they are packed in biodegradable trays. Your meat will be labelled and packed in convenient portion sizes.
Why do you vacuum seal meat?
Cherry Tree Organics products are vacuum packaged for your convenience. Vacuum sealing allows a longer fridge life and protects meat from bacteria and dehydration.
Upon opening a vacuum packaged meat product, meat develops a confinement odour that will dissipate once the meat is exposed and the packaging discarded. This odour is a natural occurrence of the meat ageing process and isn’t harmful. Once you open the vacuum pack, the meat should be cooked within 2-3 days or frozen.
Do I need to be home to receive my order?
You don’t need to be home as long as you have somewhere safe for our driver to leave your order which is ideally in the shade and free from any pets. If you may not be home we recommend you leave an esky outside or request a polystyrene box. On hot summer days we include frozen ice packs with your order to ensure your meat stays cold. (In an effort to look after the environment we try to avoid using polystyrene boxes, if you require one try and hold onto it for your next order).
What if I live in an apartment or unit block?
If you may not be home we will still try our very best to deliver to you, however if you have a secure entrance (i.e. we cannot access your front door), you will need to provide an alternative place for us to leave your goods. Unfortunately, we take no responsibility for deliveries once left at your selected location.
I am hoping to buy a cut of meat which isn’t listed on your website.
Send an email or add your request to the comments section of your order. If we’re able to assist we will.
Can I send you an email you with my order instead of ordering through the website?
Yes, that’s fine. Please just make sure you include your delivery address, phone number and any special delivery instructions.
I will be in the South Gippsland soon; can I pick up organic beef and lamb directly from your farm?
Unfortunately legally we’re not allowed to sell our meat directly from the farm.
When is your next farm tour?
In an effort to provide total transparency around the paddock to plate process we open up the farm once a year for our customers to visit. These tours are held each spring, if you would like to keep updated on our next farm tour please sign up to our mailing list.
Contactless deliveries during Covid-19?
In 2020, we are offering contactless deliveries to mitigate any risks relating to the current pandemic. We are advising our customers who are expecting home deliveries to please leave a note on their front door with any special instructions if they would like a contactless delivery for our drivers to see. Customers may also leave special instructions when placing an order through the website.